Get Time Back on Your Side with Issue History Collector™

07.10.2019

YOU ALL KNOW THAT FEELING… That dreaded feeling that your manager’s going to keep asking why the task has been sitting in In progress for far too long. But it’s the Monday after the long weekend, and it’s a holiday, and it’s technically not even past SLA.  Yet, the Jira numbers are there, and it takes time to explain. Then it’s...

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May 2019 Roundup!

05.25.2019

    Hey there! May we fill you in on some goodies? We have some Summit 2019 takeaways such as: how do we compare to our competitor ScriptRunner, and how do you get Health Reports for your company? See the important changes to your scripts with GDPR, and apps that will make the world of...

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App bundles

Better Together – Bundle Our Apps to Unlock Your Jira’s Potential

03.14.2019

Bundling use case #1 – Power Scripts™ and Power Custom Fields® Turn Jira into a CRM or inventory tracker Bundling Power Scripts™ for Jira and Power Custom Fields® enables users to use Jira to store and retrieve information, turning Jira into something like a quasi CRM or inventory tracker. Using Jira to to collect data...

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Dig Deep to Uncover Specific Customer Insights with Surveys for Jira

02.11.2019

Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...

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Easily Monitor Customer Satisfaction and Experience through Surveys for Jira

12.07.2018

As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...

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