Surveys for Service Desk

Send, Aggregate, and Analyze Customized Survey Data

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Surveys for Service Desk

The most flexible and customizable surveys to track customer satisfaction and feedback.

Surveys for Service Desk enable support teams to send, aggregate, and analyze survey data based on the feedback from customers.

Common Use Cases:

  • Define conditions when a survey should be sent to your users
  • Brand your surveys to reflect your company style
  • Go custom – you can add unlimited questions to your survey, define question types, and make your surveys completely custom
  • Configurability – you can shape your surveys based on each particular project to work with simple or custom surveys, yes/no or more advanced settings, etc.
  • Permission handling – you can configure how much of user feedback and aggregated results and reports should be visible to the internal team

See what your customers are saying >

Key features:

The Most Versatile Custom Surveys

Create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

Visibility

See what you customers think of your support team’s quality.

Quick

One click surveys have all data pre-populated for you.

Freedom

Use placeholders, select rating type and scale, and brand your surveys to reflect corporate style of your company.

Permissions

Define the level of visibility that best suits your needs, manage visibility of survey rating, comments, survey reports, and more.

Handy

View survey results in the ticket, no need to look for your customers’ feedback in reports or emails as you have everything in hand.

Reporting

Measure average score, rank, view team leaderboard and rating dynamics, analyze survey results with detailed table reports, or export to work with data further.

 

 

“Many setting and control options for the survey itself. Very well suited for our current purposes. The configuration is simple, so that even JIRA newcomers can quickly understand everything. The evaluation possibilities are still somewhat expandable. Support responds quickly, helpfully and friendly.”

– Michele L.

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Use in conjunction

FOR MAXIMUM POWER:

Power Scripts™ for Jira

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Issue History Collector™

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Power Database Fields PRO™ for Jira

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