Issue History Collector™

Monitor ticket duration, enforce SLAs, and track stats by assignees and statuses

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Issue History Collector™

Issue History Collector™  for Jira Server, Data Center, and Cloud is a development and bug tracking tool which helps Project Managers and Stakeholders monitor issues easily and track how much time team members are spending on a request in each of its statuses. You can use our Issue History Collector to monitor time that Development spent on building out a new feature, QA – on testing, bug tracking, and Support – on closing out a client request so you can improve productivity.

Common Use Cases:

  • Track how long a ticket stayed in the specified statuses
  • Get a visual indicator for cases when the SLA threshold was breached
  • Monitor who and how long was working on the ticket
  • Use reports to further analyze time related stats for the assignees and statuses

Start tracking your time now >

 

Hosting Options

  • Cloud
  • Server
  • Data Center

SO, HOW DO WE COMPARE?

FEATURE

ISSUE HISTORY
COLLECTOR™

TIME IN
STATUS

TIME
REPORTS

TIME
TRACKER

Calculated Custom Fields

Statistics Tabs

Project Reports

Export reports to Excel, CSV

 

KEY FEATURES

  • Comprehensive view by assignees to monitor who and how long was working on the ticket
  • Monitor ticket age in real time
  • Configurable reports to analyze your ticket data
  • Available in Jira Server, Cloud, and Data Center

 

“This works great for reporting and reduces lot of time and effort for Issue history metrics.”

– Chander I. 

Learn more >

Use in conjunction

FOR MAXIMUM POWER:

Power Scripts™ for Jira

See how >

Surveys for Service Desk

See how >

Power Database Fields PRO™ for Jira

See how >