Is Your Jira Instance Ghosting You?

10.31.2019

Howl, there! October’s wrapping up, and we’re dying to share all of our treats with you. Don’t worry. No tricks here. See our newest apps – Power Dashboard Gadgets and Reports and Multi-Space Knowledge Base Searcher, Power Custom Fields® PRO bites the dust, Surveys for Cloud is brewing, and what’s going on with you and your...

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August Roundup! 2019

August 2019 Roundup!

08.28.2019

  Hey there, Summer’s ending, and the kiddos are back in school (finally)! We’ve ramped up your Fall season with new apps and features such as SIL® Groovy Connector, Program Predictability Measure Reports, Surveys for Jira Cloud, and more! See all that’s in store for you below!         FOR  ALL  YOU  SCRIPTRUNNER  USERS If...

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Get Time Back on Your Side with Issue History Collector™

07.10.2019

YOU ALL KNOW THAT FEELING… That dreaded feeling that your manager’s going to keep asking why the task has been sitting in In progress for far too long. But it’s the Monday after the long weekend, and it’s a holiday, and it’s technically not even past SLA.  Yet, the Jira numbers are there, and it takes time to explain. Then it’s...

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May 2019 Roundup!

05.25.2019

    Hey there! May we fill you in on some goodies? We have some Summit 2019 takeaways such as: how do we compare to our competitor ScriptRunner, and how do you get Health Reports for your company? See the important changes to your scripts with GDPR, and apps that will make the world of...

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App bundles

Better Together – Bundle Our Apps to Unlock Your Jira’s Potential

03.14.2019

Bundling use case #1 – Power Scripts™ and Power Custom Fields® Turn Jira into a CRM or inventory tracker Bundling Power Scripts™ for Jira and Power Custom Fields® enables users to use Jira to store and retrieve information, turning Jira into something like a quasi CRM or inventory tracker. Using Jira to to collect data...

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Dig Deep to Uncover Specific Customer Insights with Surveys for Jira

02.11.2019

Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...

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Easily Monitor Customer Satisfaction and Experience through Surveys for Jira

12.07.2018

As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...

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Cprime Case Study

Case Study: Cprime Deploys Jira Service Desk The Trade Desk

09.06.2017

AT A GLANCE Industry: Online advertising technology Employees: 700+ Highlights of Engagement: A successful implementation of the Jira Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments.   EXECUTIVE SUMMARY In the fall of 2015, Cprime completed a fast 120-day implementation of Atlassian Jira Service Desk at The Trade...

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